Member Experience Specialist

Sam's East, Inc.; Easley (SC); On-site; USD 23,000 - 34,000; Full time

Job summary

Sam's East, Inc. is seeking a front-end associate at Sam's Club in Easley, SC. The role focuses on member service, checkout operations, and helping customers with product selections and self-service technology.

You will process purchases, handle returns, maintain safety standards, and contribute to a welcoming shopping environment while supporting loss prevention and merchandise organization.

Qualifications

• Experience in retail or member service.
• Ability to operate front-end equipment and assist customers.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Guides members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges per policies.
• Follows safety standards and conducts safety sweeps.
• Maintains entrance and exit areas.
• Acknowledge members and verify memberships.
• Assists with purchasing decisions and locating merchandise.
• Zones and organizes merchandise.
• Maintains a safe shopping environment.
• Supports training of associates on processes and procedures.

Skills

Retail experience

Job description

Sam's East, Inc. is seeking a front-end associate at Sam's Club in Easley, SC. The role focuses on member service, checkout operations, and helping customers with product selections and self-service technology.

You will process purchases, handle returns, maintain safety standards, and contribute to a welcoming shopping environment while supporting loss prevention and merchandise organization.