Member Service Representative

Abnb-Federal-Credit-Union-1; Chesapeake (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO from day one

11 paid federal holidays per year

401(k) matching up to 4% with vesting

Disability & life/AD&D coverage

Tuition reimbursement

Opportunities for annual raises and/or

Community involvement opportunities

Job summary

ABNB Federal Credit Union is seeking a Member Service Representative in Chesapeake, VA. The role involves assisting members with all aspects of credit union needs, processing transactions, setting up new accounts, and directing customers to appropriate departments.

Excellent interpersonal skills are essential for handling inquiries across branches, calls, email, and other channels. The position emphasizes service quality, accuracy, and adherence to guidelines while supporting the Contact Center

Qualifications

• Requires High School Diploma or equivalent
• 1–3 years of similar or related experience
• Proficient PC operation with average speed and accuracy
• Experience with Microsoft Office, Outlook, SharePoint desired

Responsibilities

• Presents and explains Credit Union products and services to members and potential members; assists them in identifying products to meet financial needs
• Performs routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, and debit card issues
• Opens and closes accounts and maintains file documentation
• Answers questions and resolves problems by listening and asking questions to understand issues
• Maintains professional and courteous attitude with members, employees, and external vendors
• Supports other branch locations and the Contact Center as needed
• Follows safety and security rules and maintains branch appearance
• Participates in training and continuing education as approved by supervisors
• Performs other duties as assigned

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

SharePoint

Job description

Description

ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to:

• Paid time off that begins accruing on your first day
• Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge
• 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting
• Company-paid short-term, long-term disability, and employee life and AD&D coverage
• A tuition reimbursement benefit which reflects our investment in your future
• Competitive pay along with opportunities for annual raises and promotions
• Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives
• A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritize

The role of the Member Service Representative is to assist members and prospective members with all areas of their Credit Union needs. Efficient and independently process financial transactions, explain services, set up new accounts, respond to problems, and direct members to the appropriate person(s)/department. Ensure the sales, service, and operational functions assigned are being performed efficiently and within guidelines. Support and assist members through all communication channels to include in branch, incoming and outbound calls, message center and by email.

Key Responsibilities

• Presents and explains Credit Union products and services to members and potential members; assists them in identifying credit union products to meet their financial needs.
• Performs routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier’s checks, Visa gift cards, reloadable travel cards, and issues debit cards.
• Opens and closes all types of accounts and perform file maintenance as needed; ensures collection of all required signatures and documents.
• Answers questions and assist in the resolution of problems by effectively listening and asking questions to understand problems, and identify solutions.
• Maintains a professional and courteous attitude with everyone including co-workers, members, management, board members, and outside vendors.
• Supports other branch locations and the Contact Center as needed.
• Follows safety and security rules and regulations; helps to maintain the condition and appearance of the branch.
• Participates in all training and continuing education classes as approved/recommended by supervisors, including online training classes.
• Performing other duties as assigned.

Requirements

• Education: High School Diploma or equivalent.
• Experience: One to three years of similar or related experience.
• Other Skills: 1. Must be able to operate a PC and related software programs with average speed and accuracy. 2. Possess time management and organizational skills.3. Experience with Microsoft Office, Outlook, SharePoint is desired.
• Physical Requirements: Must be able to sit or stand at a computer for extended periods of time and able to lift up to 15 pounds.
• Interpersonal Skills: Excellent interpersonal skills to communicate effectively with members and employees in person, through electronic communication, and over the phone. Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Work Environment: In Office

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by applicable law.