Customer Service Associate

TEKsystems; Winchester (VA); Hybrid; USD 24,000 - 35,000; Full time

Benefits offered by this job

Comprehensive paid training

Ongoing career development

Collaborative team culture

Meaningful impact in members' lives

Job summary

TEKsystems is seeking a Member Support Representative to be the friendly, knowledgeable first point of contact for members in a hybrid Winchester, VA role. You will assist with accounts, cards, loans, and savings while delivering personalized, empathetic support.

In this contract-to-hire position, you’ll simplify complex financial products, resolve inquiries efficiently, and identify opportunities to recommend solutions that help members achieve their financial goals.

Qualifications

• Excellent communication and problem-solving skills to resolve inquiries.
• Enjoy helping people and creating exceptional customer experiences.
• Thrive in a fast-paced, team-oriented environment.
• Adapt quickly and stay calm under pressure.
• Are curious, motivated, and eager to learn new skills.
• Bring a positive attitude and a commitment to continuous growth.

Responsibilities

• Be the friendly, knowledgeable first point of contact for member inquiries.
• Deliver personalized support with empathy, professionalism, and confidence.
• Simplify complex financial products and services into clear, easy-to-understand solutions.
• Assist members with accounts, debit and credit cards, loans, savings products, retirement planning, and more.
• Use technology and multiple systems to efficiently resolve questions and concerns.
• Identify opportunities to recommend products and services that help members achieve their financial goals.
• Create positive experiences that strengthen member relationships and reinforce trust.

Skills

Strong communication

Problem-solving

Customer service

Team collaboration

Adaptability

Empathy

Job description

Launch a Career That Makes a Difference

Looking for more than just a job? Join a team where your voice matters, your growth is supported, and every conversation has a purpose.

We're seeking Member Support Representatives to join our Contact Center. In this role, you'll be the trusted first point of contact for our members, helping them navigate important financial decisions while delivering exceptional service and building meaningful relationships.

Make an Impact From Day One

As a Member Support Representative, you will:

• Be the friendly, knowledgeable first point of contact for member inquiries.

• Deliver personalized support with empathy, professionalism, and confidence.

• Simplify complex financial products and services into clear, easy-to-understand solutions.

• Assist members with accounts, debit and credit cards, loans, savings products, retirement planning, and more.

• Use technology and multiple systems to efficiently resolve questions and concerns.

• Identify opportunities to recommend products and services that help members achieve their financial goals.

• Create positive experiences that strengthen member relationships and reinforce trust.

What Makes You Successful

We're looking for individuals who:

• Have strong communication and problem-solving skills.

• Enjoy helping people and creating exceptional customer experiences.

• Thrive in a fast-paced, team-oriented environment.

• Adapt quickly and remain calm under pressure.

• Are curious, motivated, and eager to learn new skills.

• Bring a positive attitude and a commitment to continuous growth.

No Financial Services Experience? No Problem.

We believe great talent can come from anywhere. Whether your experience is in customer service, hospitality, retail, healthcare, education, or another people-focused field, we'll provide the training, coaching, and support you need to succeed and grow your career.

Why Join Us?

• Comprehensive paid training

• Ongoing career development and advancement opportunities

• Collaborative and supportive team culture

• The opportunity to make a meaningful impact in members' lives every day

  If you're passionate about helping others, building relationships, and developing a rewarding long-term career, we'd love to meet you.

  #priorityeast #eastpriority26

Job Type & Location

This is a Contract to Hire position based out of Winchester, VA.

Pay and Benefits

The pay range for this position is $21.50 - $21.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Winchester, VA.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a hybrid position in Winchester,VA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.