RX Benefits Associate

TEKsystems; United States; À distance; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision

401(k) Retirement Plan

Short and long-term disability

HSA options

Remote work environment

Résumé du poste

TEKsystems is seeking a Contract Customer Support Specialist to assist members with discount cards, insurance benefits and prescription price inquiries. You will respond to inquiries promptly, educate on card usage, and transfer complex cases to the appropriate departments.

This fully remote contract role is based out of Atlanta, GA, with a pay rate of $19.00 per hour. You will work in a fast-paced environment, documenting interactions in CRM and providing accurate benefit details to members and

Qualifications

• Empathy and patience when assisting members.
• Experience with CRM systems.
• Accurate data entry and documentation.
• Proficiency with Microsoft Office.
• Ability to multi-task on phone calls.

Responsabilités

• Answer member inquiries about discount cards and benefits.
• Assist members with prescription price questions and insurance benefits.
• Educate members on card usage and home delivery options.
• Transfer calls to appropriate departments as needed.
• Document member interactions in CRM and maintain accurate records.

Connaissances

Empathy

CRM experience

Data entry

MS Office

Phone note-taking

Fast-paced

Description du poste

Description

Addressed member concerns regarding the use of SingleCare discount cards.

Responded to customer inquiries in a timely and professional manner.

Assisted members with prescription price inquiries and insurance benefit questions.

Educated members on the benefits and usage of discount cards for prescribed medications.

Provided members with physical discount cards and information on home delivery options via online pharmacy.

Helped members elect and understand their medical insurance benefits.

Verified insurance benefits and pharmacy locations for members.

Transferred calls to appropriate departments (e.g., dental plans, medical benefits) for further support.

Opted out members from receiving promotional mail upon request.

Assisted pharmacies with claim submission issues and troubleshooting.

Provided prescription benefit details to members and pharmacies.

Additional Skills & Qualifications

• - Empathy & Patience Supporting members with sensitive health and insurance concerns.


• - CRM Systems Experience with customer relationship management platforms.


• - Data Entry & Documentation Accurately recording member interactions and application reviews.


• - Microsoft Office Suite Proficiency in Word, Excel, Outlook, and possibly Access or Teams.


• - Ability to use Microsoft Office products (i.e., Outlook, Teams, etc.) and utilize dual monitors/toggle between systems at the same time


• - Must be able to read, speak, and take notes at the same time on a phone call


• - Must be able to work in a fast-paced environment (have to be able to jump right in, learn quickly, and adapt/be flexible)

Experience Level

Intermediate Level

#eastpriority26

Job Type & Location

This is a Contract position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Atlanta, GA.

Application Deadline

This position is anticipated to close on Nov 6, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.