Member Experience Specialist

WESTconsin Credit Union; Altoona (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

WESTconsin Credit Union is seeking a Full-Time Member Services Representative to join our Prescott office. You will welcome members, open new accounts, and guide them through our products and services after extensive training.

Responsibilities include evaluating member needs, providing accurate service, and resolving questions or issues with a friendly, professional approach. A Saturday schedule is required in this role.

Qualifications

• Minimum high school diploma or equivalent.
• Proven customer service experience.
• Basic computer use, data entry and typing.
• Positive attitude, professional image and self-motivation.
• Excellent verbal and written communication skills.
• Ability to work a full-time schedule including Saturdays.

Responsibilities

• Open new share accounts (savings, checking, money market, certificates, etc.).
• Assess member needs by asking questions and listening to refer to products/services.
• Represent the Credit Union to members in a friendly, professional manner.
• Provide prompt, confidential, and accurate service in processing transactions.
• Respond to member requests, problems, and complaints, directing to the appropriate person as needed.

Skills

Customer service

Verbal communication

Written communication

Data entry

Typing

Positive attitude

Flexibility

Education

High school diploma or equivalent

Job description

WESTconsin Credit Union is seeking a Full-Time Member Services Representative to join our Prescott office. You will welcome members, open new accounts, and guide them through our products and services after extensive training.

Responsibilities include evaluating member needs, providing accurate service, and resolving questions or issues with a friendly, professional approach. A Saturday schedule is required in this role.