Member Experience Specialist - Banking

Park City Credit Union; Merrill (WI); On-site; USD 21,000 - 26,000; Full time

Job summary

Park City Credit Union in Merrill, Wisconsin, is seeking a Member Service Representative to warmly welcome members and assist with everyday financial transactions in a friendly, professional manner.

The role emphasizes transaction accuracy, cash handling, and identifying member needs to connect them with Credit Union products and services, while balancing daily work and protecting confidential information. Join a team dedicated to member service and community involvement.

Qualifications

• High school diploma or equivalent required.
• At least 6 months of teller, member service, financial institution, or related cash handling experience preferred.
• Courteous, professional, and positive member service attitude.
• Cash handling experience, basic math skills, and strong attention to detail.
• Ability to accurately process transactions and balance daily work per procedures.
• Ability and enthusiasm to promote Credit Union products and services based on member needs.
• Strong communication, relationship-building, and member service skills.

Responsibilities

• Process deposits, withdrawals, transfers, loan payments, check cashing, and other routine transactions while following policies and security requirements.
• Balance daily work and maintain accurate records; support branch operations and protect confidential information.
• Support branch promotions, member education, and service efforts to strengthen member engagement.

Skills

Cash handling

Customer service

Attention to detail

Communication

Teamwork

Privacy/confidentiality

Education

High school diploma or equivalent

Tools

Computer software

Job description

Park City Credit Union in Merrill, Wisconsin, is seeking a Member Service Representative to warmly welcome members and assist with everyday financial transactions in a friendly, professional manner.

The role emphasizes transaction accuracy, cash handling, and identifying member needs to connect them with Credit Union products and services, while balancing daily work and protecting confidential information. Join a team dedicated to member service and community involvement.