Member Experience & Solutions Specialist

Kids for the Future; Wakefield (RI); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Minimum of 2 Weeks Vacation

Tuition Reimbursement ($5250 per year)

Competitive Medical, Dental, and Vision Benefits

401(k) Plan with Employer Match

Company Paid Life Insurance

Job summary

Kids for the Future in Wakefield, RI is seeking a dependable Customer Service Representative to provide outstanding service to our members. You will communicate with members primarily through telephone and email, resolve issues promptly, and cross-sell Credit Union products.

The ideal candidate must have strong communication skills, a high school diploma, and one year of related banking experience. Our supportive environment encourages professional growth and a caring attitude towards community engagement.

Qualifications

• Minimum of 1 year of banking related experience.
• Strong organizational and detail-oriented skills.
• Ability to recognize and resolve problems independently.

Responsibilities

• Provide outstanding service to members via telephone and email.
• Actively cross-sell Credit Union products and services.
• Resolve member problems courteously and promptly.

Skills

Excellent verbal and written communication skills

Strong member service skills

Professional telephone etiquette

Ability to maintain confidentiality

Good sales abilities

Education

High school graduate or equivalent

Tools

Windows based PC applications

Job description

Kids for the Future in Wakefield, RI is seeking a dependable Customer Service Representative to provide outstanding service to our members. You will communicate with members primarily through telephone and email, resolve issues promptly, and cross-sell Credit Union products.

The ideal candidate must have strong communication skills, a high school diploma, and one year of related banking experience. Our supportive environment encourages professional growth and a caring attitude towards community engagement.