Member Experience & Solutions Advisor II

Nuvision Federal Credit Union; Fountain Valley (CA); On-site; USD 30,940 - 46,411; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k) Matching

Paid Time Off

Tuition Reimbursement

Job summary

Nuvision Federal Credit Union is looking for a Relationship Specialist II to effectively serve our members. This role requires a genuine interest in helping members, strong communication skills, and the ability to process loans and open accounts. The ideal candidate will maintain confidentiality, work well under pressure, and provide exceptional member service.

This position is based in Fountain Valley, California, offering a competitive salary and excellent benefits including medical, dental, vision, and 401(k) matching.

Qualifications

• 1 year of experience in a similar position with loan experience.
• Knowledge of Federal, State, and NCUA regulations.
• Proficient in Microsoft Office applications.
• Genuine interest in helping members through effective communication.

Responsibilities

• Guide members to proper destinations for resolutions.
• Open new accounts and process loans as needed.
• Perform various account maintenance tasks.
• Ensure branch balance and report any suspicious activities.

Skills

Member Service

Communication Skills

Attention to Detail

Loan Processing

Problem Solving

Education

NMLS Registration

Compliance Coursework Completion

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Nuvision Federal Credit Union is looking for a Relationship Specialist II to effectively serve our members. This role requires a genuine interest in helping members, strong communication skills, and the ability to process loans and open accounts. The ideal candidate will maintain confidentiality, work well under pressure, and provide exceptional member service.

This position is based in Fountain Valley, California, offering a competitive salary and excellent benefits including medical, dental, vision, and 401(k) matching.