Member Experience & Services Specialist

Sam's Club; Laredo (TX); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Parental leave

Jury duty & voting

Job summary

Sam's Club in Laredo, Texas is seeking a Retail Associate to provide member service and maintain the checkout area. You will resolve member issues, process purchases, assist with payments, returns, refunds, and exchanges, and promote store products and services.

You will guide members on self-service technology, ensure a safe shopping environment, and help with training new associates while upholding company policies and safety guidelines.

Qualifications

• Retail frontline experience or equivalent.
• Experience operating front-end equipment such as cash registers.
• Familiarity with mobile retail apps is a plus.

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns; promotes Sam's Club products and services.
• Guides and supports members on self-service technology; processes purchases and assists with payments, returns, refunds, and exchanges.
• Follows safety standards, conducts safety sweeps, and reports unsafe conditions.

Skills

Customer service

Communication

Cash handling

Retail knowledge

Education

High school diploma or equivalent

Tools

Cash register

Job description

Sam's Club in Laredo, Texas is seeking a Retail Associate to provide member service and maintain the checkout area. You will resolve member issues, process purchases, assist with payments, returns, refunds, and exchanges, and promote store products and services.

You will guide members on self-service technology, ensure a safe shopping environment, and help with training new associates while upholding company policies and safety guidelines.