Member Experience & Service Specialist

Sam's East, Inc.; Fort Worth (TX); On-site; USD 48,712,000 - 71,635,000; Full time

Job summary

Sam's East, Inc. is seeking a customer-focused associate for our Sam's Club in Fort Worth, TX. You will deliver member services, operate front-end equipment, and promote club products while ensuring a safe, welcoming shopping environment.

You will process purchases, assist with payments, returns, and exchanges, and support teammates with training on new technology and processes. This role emphasizes integrity, teamwork, and delivering value to members.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Working with mobile retail applications.

Responsibilities

• Provide member service and resolve issues at the checkout area.
• Promote Sam's Club products and services.
• Process member purchases and assist with payments, returns, refunds, and exchanges.
• Ensure safety standards and maintain a clean, organized merchandise area.
• Assist with training of Member Frontline Services associates on processes and new technology.

Skills

Retail experience

Front end equipment

Mobile retail apps

Job description

Sam's East, Inc. is seeking a customer-focused associate for our Sam's Club in Fort Worth, TX. You will deliver member services, operate front-end equipment, and promote club products while ensuring a safe, welcoming shopping environment.

You will process purchases, assist with payments, returns, and exchanges, and support teammates with training on new technology and processes. This role emphasizes integrity, teamwork, and delivering value to members.