Customer Service Representative

Planet Fitness - PF Baseline Fitness; Longmont (CO); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Employee Appreciation Program

Dollars for Scholars Program

Advancement Opportunities

Job summary

Planet Fitness is seeking a Customer Service Representative to enhance member experiences and assist in day-to-day operations at their Longmont location. The ideal candidate should possess strong customer service skills and demonstrate a commitment to providing exceptional support to members and guests. This part-time role involves engaging with patrons, assisting with front desk procedures, and ensuring a welcoming environment. Join a vibrant team dedicated to fostering a positive community for fitness enthusiasts.

Qualifications

• Strong customer service skills required.
• Basic computer proficiency needed.
• Honesty and good work ethic expected.

Responsibilities

• Greet potential members and create a positive customer experience.
• Handle front desk tasks, including answering calls and member check-ins.
• Facilitate member services issues and maintain cleanliness of the club.

Skills

Customer Service

Problem Solving

Communication

Listening

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

· Greet/meet potential members, providing a great customer experience.

· Handle front desk related tasks:

o Answering phone calls in a polite and friendly manner to assist with questions or concerns.

o Taking info calls and tours

o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.

· Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.

· Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.

· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.

· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

· Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

· Honesty and good work ethic

· Strong customer service skills

· Basic computer proficiency

Physical Demands

· Standing and walking at least 75% of the shift

· Talking in person or on the phone at least 75% of the shift

· Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

· Dollars for Scholars Program

· Employee Appreciation Program

· Free Membership for self and one family member or friend

· Team Member Support Team

· Health, Dental and Vision Insurance

· Critical Illness Insurance

· Short Term Disability Insurance

· Accident Insurance

· Voluntary Life Insurance

· Pet Insurance

· HSA

Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness