Member Experience & Sales Specialist

Goldfish Swim School - Glen Ellyn; Glen Ellyn (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Goldfish Swim School - Glen Ellyn is looking for a Sales and Service Representative to enhance customer service and manage sales transactions. This role involves handling inquiries, processing registrations, and supervising birthday parties. Candidates should have a high school diploma, two years of customer service experience, and certifications in CPR, First Aid, and AED. Strong computer skills in Word and Excel are preferred. Join a family-oriented team that emphasizes safety and cleanliness at our facility while providing great customer experiences.

Qualifications

• Must have two years of customer service or administrative office experience.
• Intermediate computer skills required.
• CPR, First Aid, and AED certifications are mandatory.

Responsibilities

• Answer telephones and respond to inquiries professionally.
• Conduct sales calls for prospective members.
• Process student registrations using effective sales techniques.
• Schedule and manage birthday/pool parties and supervise staff.
• Resolve customer concerns/complaints professionally.

Skills

Customer service skills

Phone etiquette

Sales techniques

Conflict resolution

Education

High school diploma or GED

Some college preferred

CPR, First Aid and AED certifications

Tools

Word

Excel

Job description

Goldfish Swim School - Glen Ellyn is looking for a Sales and Service Representative to enhance customer service and manage sales transactions. This role involves handling inquiries, processing registrations, and supervising birthday parties. Candidates should have a high school diploma, two years of customer service experience, and certifications in CPR, First Aid, and AED. Strong computer skills in Word and Excel are preferred. Join a family-oriented team that emphasizes safety and cleanliness at our facility while providing great customer experiences.