Member Experience & Sales Ambassador

Orangetheory Fitness; Frisco (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Orangetheory Fitness is seeking a Member Ambassador to support front desk operations and drive studio sales. You will greet members, handle inquiries, process transactions, and contribute to achieving membership, renewal, and retail goals with a friendly, sales-driven mindset.

Ideal candidates have excellent customer service, strong communication, and the ability to multi-task in a fast-paced health-focused environment, with a passion for helping others succeed and a flexible schedule.

Qualifications

• Excellent interpersonal and customer service skills.
• Solid verbal and written communication skills.
• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment.
• Ability to identify, analyze, and develop solutions to problems.
• Functional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software use.
• Ability to work and function in an ORANGE TEAM environment.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
• Maintains an organized and clean lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests, inquiries and concerns with a sense of urgency.
• Troubleshoots and solves technical issues successfully.
• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
• Works closely with Fitness Team to ensure that processes are fulfilled.
• Demonstrates a friendly, positive attitude and passion for OTF as a business.
• Models and supports OTFs values and culture.

Skills

Customer service

Communication

Detail-oriented

Multi-tasking

Organization

Problem solving

Education

High School Diploma

Tools

MS Office

Internet

Job description

Orangetheory Fitness is seeking a Member Ambassador to support front desk operations and drive studio sales. You will greet members, handle inquiries, process transactions, and contribute to achieving membership, renewal, and retail goals with a friendly, sales-driven mindset.

Ideal candidates have excellent customer service, strong communication, and the ability to multi-task in a fast-paced health-focused environment, with a passion for helping others succeed and a flexible schedule.