Member Experience Pro - Virtual Banking Support

Trumark Credit Union; Fort Washington (Montgomery County); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible PTO

Career growth

Medical benefits

401(k) plan

Descrizione del lavoro

TRUMARK CREDIT UNION in Fort Washington, PA, seeks a Virtual Member Representative to deliver exceptional member experiences via phone, chat, and video.

You will assist with account inquiries, online banking, and memberships while promoting financial wellbeing and convenient digital services. This full-time, in-office role offers growth opportunities and a benefits package designed to support you and your family.

Competenze

• High school diploma or equivalent required.
• Minimum two years of experience in a financial institution contact center or branch environment.
• Strong communication, customer service, multitasking, and computer skills; knowledge of banking products preferred.

Mansioni

• Provide exceptional member service through phone, chat, and video interactions.
• Assist members with account inquiries, transactions, online banking, and account maintenance.
• Open new memberships and recommend products and services that support member financial wellbeing.
• Support loan applications, loan closings, and follow up on member lending needs.
• Research and resolve member concerns including fraud-related issues, disputes, and bill payer inquiries.
• Maintain compliance with credit union policies, procedures, and regulatory requirements.
• Collaborate with team members to support overall Member Service Center operations.

Conoscenze

Customer service

Communication

Multitasking

Computer skills

Banking products

Digital banking

Formazione

High school diploma or equivalent

Descrizione del lavoro

TRUMARK CREDIT UNION in Fort Washington, PA, seeks a Virtual Member Representative to deliver exceptional member experiences via phone, chat, and video.

You will assist with account inquiries, online banking, and memberships while promoting financial wellbeing and convenient digital services. This full-time, in-office role offers growth opportunities and a benefits package designed to support you and your family.