Call Center Representative- Part-Time

Trumark Credit Union; Fort Washington (Montgomery County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Flexible schedules

Career development

Benefits package

Community impact

Job summary

Trumark Credit Union is seeking a Member Service Center Representative for Fort Washington, PA. You will deliver courteous service to members, verify information, and promote relevant products. The role emphasizes accuracy, product knowledge, and teamwork in a busy call center environment.

The position offers opportunities to grow, flexible scheduling considerations, and a supportive team focused on member financial journeys in a community-focused credit union.

Qualifications

• High school diploma or equivalent required.
• Six months of call center or branch experience with a financial institution preferred.
• Strong communication, problem-solving and multitasking abilities.
• Proficiency in Microsoft Office (Word, Excel) and familiarity with banking principles.

Responsibilities

• Provide exceptional service for inbound and outbound member inquiries.
• Troubleshoot member issues and deliver effective solutions.
• Verify member information and maintain accurate records.
• Promote cross-selling to meet members' financial needs.
• Stay updated on Trumark products, services and training.
• Assist with new product implementations and other tasks as needed.

Skills

Strong communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel)

Job description

TRUMARK CREDIT UNION

Job Title: Member Service Center Representative- Part-Time

Department: Member Service Center (Call Center)

Location: 335 Commerce Drive Fort Washington, PA

Employment Type: Full-Time

Join Our Team and Make a Difference!

Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we're not just about banking-we're about building a better future for our members and our team.

• Flexibility & Balance: We get it-life is busy. We offer flexible schedules and time off so you can thrive at work and in life.
• Opportunities to Grow: From day one, we invest in your career with training, development, and room to advance.
• Benefits That Matter: Health, dental, vision, a 401(k) with matching, and paid time off-because we care about you.
• A Chance to Give Back: Be part of something bigger by helping our members and communities achieve their goals.

What You'll Do

As a Member Service Center Representative, you'll play a vital role in our members' financial journeys by:

• Providing exceptional service for inbound and outbound member inquiries in a professional and courteous manner.
• Troubleshooting member issues and delivering effective solutions.
• Verifying member information and maintaining accurate records.
• Promoting and cross-selling products to meet members' financial needs.
• Proactively staying updated on Trumark products, services, and training programs.
• Assisting with new product or procedure implementation and completing additional tasks as assigned.

What You Bring To The Table

• Education: High school diploma or equivalent required.
• Experience: Six months of call center or branch experience with a financial institution preferred.
• Skills:
  • Strong communication, problem-solving, and multitasking abilities.
  • Proficiency in Microsoft Office (Word, Excel).
  • Knowledge of banking principles and customer service standards.
• Availability: Flexible schedule to meet the hours of operation (Mon-Fri: 7:30 a.m.-7:00 p.m.; Sat 8:30 a.m.-1:00 p.m.).

What To Expect After You Apply

• Application Review: We'll carefully review your application to ensure it meets the role's qualifications.
• Phone Screening: If selected, you'll participate in a brief call to discuss your skills and experience.
• Interview: Shortlisted candidates will be invited for an in-depth interview with our team.
• Final Decision: After interviews, we'll notify you of the outcome and next steps.

References:

Please be aware that candidates may be asked to schedule reference calls as part of the employment consideration process. We strive to keep you informed throughout the process and appreciate your time and effort!