Member Experience Pro — P&C Licensing Ready

AAA Mountain West Group; Sacramento (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Great pay with incentive plan

401k Matching

Medical, Dental, Vision

Paid Holidays

Paid Time Off

Collaborative Environment

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement

Job summary

AAA Mountain West Group is seeking a Member Experience Associate to deliver outstanding service and value to Members across multiple branch locations. The role centers on genuine care, personal service, achieving individual sales targets, and fostering a high level of customer satisfaction.

The position rotates between branches based on business needs, requiring strong listening skills, adaptability, and product knowledge across seven AAA services. Office-based with travel as needed.

Qualifications

• Customer service-oriented with professional demeanor.
• Ability to meet or exceed sales targets.
• Knowledgeable about AAA products and services to advise Members.
• Willingness to travel and cover shifts across branches.
• Bonding/fingerprinting and P&C licensing may be required depending on branch needs.

Responsibilities

• Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to: Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, Unlicensed Insurance Services, Smart Home Security.
• Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
• Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.

Skills

Customer Service

Sales

Product knowledge

Cross-functional

Technical

Operational Excellence

Education

High School Diploma/GED

Job description

AAA Mountain West Group is seeking a Member Experience Associate to deliver outstanding service and value to Members across multiple branch locations. The role centers on genuine care, personal service, achieving individual sales targets, and fostering a high level of customer satisfaction.

The position rotates between branches based on business needs, requiring strong listening skills, adaptability, and product knowledge across seven AAA services. Office-based with travel as needed.