Member Experience Pro - Night Shift & Growth

Paycom - ATS; Wheaton (IL); On-site; USD 1,929,000 - 2,204,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Profit sharing

Free Black Card Membership

Employee referral bonus

Night shift premium $1/hour

Job summary

Planet Fitness seeks a Customer Service Representative to welcome members and guests and deliver exceptional customer service. You will answer phones, assist with inquiries, and help with tours, sign-ups, and billing issues at the Wheaton club.

The role includes regular club housekeeping and interacting with a diverse member base, with opportunities for growth in a dynamic environment and a night shift premium applied for hours 10:00 PM–6:00 AM.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.

Responsibilities

• Greet Planet Fitness members and guests and provide exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, give tours, sign up new members, log amenities and communicate updates and billing issues.

Skills

Customer service

Phone communication

Punctuality

Physical stamina

Job description

Planet Fitness seeks a Customer Service Representative to welcome members and guests and deliver exceptional customer service. You will answer phones, assist with inquiries, and help with tours, sign-ups, and billing issues at the Wheaton club.

The role includes regular club housekeeping and interacting with a diverse member base, with opportunities for growth in a dynamic environment and a night shift premium applied for hours 10:00 PM–6:00 AM.