Member Experience Pro - Consultative Sales & Service

American Automobile Association; Petaluma (CA); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive hourly base plus commissions

401(k) matching

Medical, dental, vision benefits

Paid holidays and time off

Free AAA Classic Membership

Tuition reimbursement program

Job summary

The American Automobile Association is seeking a Member Experience Associate in Petaluma, CA to provide exceptional service and value to members. This role blends customer service, sales, and operational excellence, requiring at least 2-4 years of experience with a strong focus on achieving sales targets.

Key responsibilities include customer interactions, promoting AAA products, and maintaining compliance across branches. Benefits include competitive pay, 401(k) matching, medical coverage, and more.

Qualifications

• 2-4 years of work experience, with at least 1 year in a sales role.
• Proven sales experience in insurance, retail, hospitality, or call center environments.
• Valid driver’s license; bonding/fingerprinting and P&C licensing may be required.

Responsibilities

• Perform fundamental customer interactions, including Member Services and product sales.
• Promote AAA products and services to achieve both individual and branch goals.
• Flexibly cover shifts at multiple locations, including Saturdays.

Skills

Customer service orientation

Sales techniques

Communication skills

Adaptability

Education

High School Diploma or GED

Tools

Computer systems and applications

Job description

The American Automobile Association is seeking a Member Experience Associate in Petaluma, CA to provide exceptional service and value to members. This role blends customer service, sales, and operational excellence, requiring at least 2-4 years of experience with a strong focus on achieving sales targets.

Key responsibilities include customer interactions, promoting AAA products, and maintaining compliance across branches. Benefits include competitive pay, 401(k) matching, medical coverage, and more.