Member Experience Pro - Call Center (Flexible Schedule)

Dade County Federal Credit Union; Florida; On-site; USD 28,000 - 36,000; Full time

Job summary

Dade County Federal Credit Union in Doral, FL seeks a Member Experience Representative for the Contact Center to provide high-quality member service and problem resolution. The MSR will handle inquiries about deposits, loans, and online banking while promoting credit union products.

The role requires effective communication, willingness to cross-sell, and a flexible schedule including evenings and Saturdays.

Qualifications

• At least 1–3 years related experience in a bank/credit union call center or branch environment.
• Fluent in Spanish is desired.
• Knowledge of credit union policies and procedures is preferred.

Responsibilities

• Interacts with members via in-bound or out-bound calls in a professional, friendly manner.
• Resolves member service issues and escalates when needed.
• Cross-sells products and services meeting members' financial needs.

Skills

Communication skills

Organizational skills

Sales and service orientation

Customer service

Tools

Microsoft Office

Job description

Dade County Federal Credit Union in Doral, FL seeks a Member Experience Representative for the Contact Center to provide high-quality member service and problem resolution. The MSR will handle inquiries about deposits, loans, and online banking while promoting credit union products.

The role requires effective communication, willingness to cross-sell, and a flexible schedule including evenings and Saturdays.