Member Experience Advisor

Educational Federal Credit Union

Miami (FL)

On-site

USD 38,000 - 54,000

Full time

2 days ago

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Benefits offered by this job

Paid Birthday

Paid Holidays

Sick Time

Vacation

Tuition Reimbursement

401K match

Job summary

Educational Federal Credit Union in Miami seeks a Member Representative to deliver exceptional member service, handling a wide range of deposits and loan transactions. You will resolve issues, identify member needs, and referrals for CU products.

You will also serve as a lobby leader, assist with Online Banking, and support school branch liaison activities as needed. Weekend work and travel across the branch network are required to ensure smooth operations.

Qualifications

Experience in banking or financial services preferred.
Ability to handle multiple tasks with accuracy and courtesy.

Responsibilities

Process cash and non-cash deposits and withdrawals, loan payments, transfers, and cashier's checks.
Prepare paperwork for wire transfers and address changes; assist Online Banking setup.
Provide access to safe deposit boxes and handle related documentation.
Explain features and benefits of credit union products; stay aware of current promotions.
Identify member needs and refer appropriate products/services.
Act as lobby leader to optimize member flow and guide to information sources.
Travel to other branches as needed to provide staffing support.
Occasionally participate in school events and community outreach.