Member Experience & Personal Training Sales Lead

Anytime-Fitness; Winona (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Life Insurance

401(k) Plan

Performance Bonuses

EAP

Employee Discount

Paid Time Off

Job summary

Anytime Fitness - MDS Fitness is seeking a Member Experience Manager who creates a world-class member journey through fitness consultations, evaluations, and proactive check-ins. You’ll lead the personal training department, manage a team of trainers, and drive financial growth while maintaining service standards.

The role emphasizes leadership, strong communication, and relationship-building with members and the local community. On-site work with a dynamic team awaits.

Qualifications

• Requires ability to work from facility.
• CPR/AED Certification and current Personal Training Certification (or ability to be certified within 90 days).
• Bachelor's Degree in Exercise Science preferred, but not required.
• One year of fitness training experience.
• Strong communication and problem-solving skills; coachable.

Responsibilities

• Sales and Portfolio Management - maintain financial profiles for PT members and drive department growth.
• Facility Management - maintain the facility and equipment integrity.
• Service Standards - provide excellent customer service and help members create and achieve goals.
• Customer Satisfaction - manage feedback and PT membership inquiries.
• Community Involvement - build relationships with local businesses and events.
• Brand Ambassador - exemplify Anytime Fitness values daily.
• Performs other related duties as assigned by supervisor.

Skills

Strong communication skills

Coachable

Problem-solving skills

Health, fitness, physiology knowledge

Team cohesion

Customer service mindset

Leadership

Education

High school diploma or GED

Bachelor's Degree in Exercise Science

Tools

Microsoft Office Suite

POS Systems

Gym Management Software

Job description

Anytime Fitness - MDS Fitness is seeking a Member Experience Manager who creates a world-class member journey through fitness consultations, evaluations, and proactive check-ins. You’ll lead the personal training department, manage a team of trainers, and drive financial growth while maintaining service standards.

The role emphasizes leadership, strong communication, and relationship-building with members and the local community. On-site work with a dynamic team awaits.