Member Experience Manager

Socket.dev; Waynesburg (Greene County); On-site; USD 50,000 - 65,000; Full time

Job summary

Anytime Fitness is seeking a proactive Member Experience Manager to drive the club’s member journey from welcome to retention. You’ll mentor the personal training team, coordinate onboarding consultations, and partner with the owner to create a vibrant, member-focused environment.

You’ll also build a sales pipeline, participate in community events, give tours, and ensure exceptional service for current and prospective members, in a creative, upbeat setting.

Qualifications

• Experience in sales within a fitness setting is preferred.
• Ability to motivate and connect with people to achieve goals.
• Willingness to call prospects and market the club and memberships.
• Strong verbal and written communication skills.

Responsibilities

• Lead the personal training team and member experience at the club.
• Follow up on sales leads and build a pipeline of prospective new members.
• Participate in community events and promote the club.
• Network to drive recognition and interest in the club.
• Give tours to prospective members and enroll them after the tour.
• Provide good member service and resolve issues as they arise.
• All other duties as assigned.

Skills

Sales experience

Communication skills

PT experience

Customer service

Tools

Club O/S

Club Ready

MyFitnessPal

Job description

Member Experience Manager

Anytime Fitness is considered to be a premier place to work within the industry, where our mission is to help you Get to a Healthier Place®! We are seeking a highly motivated individual with a passion for helping others improve their lives through health and fitness. This is a position to help grow our club by working in a creative, fun and upbeat atmosphere where every day is different.

An Anytime Fitness Member Experience Manager (MXM) is responsible for helping all members “get to a healthier place.” The MXM serves as a ‘guidance counselor’ to all members of the club, ‘educator and mentor’ for all training staff, and ’strategist’ for owner/manager. The MXM’s ultimate role is to manage the Member Onboarding Process which includes conducting the fitness consultation, determining the right combination of personnel and tools for each member, and managing the retention score to ensure meaningful touch points for the lifetime of the member.

Responsibilities

• Lead the personal training team and lead member experience at the club
• Follow up on sales leads and build a pipeline of prospective new members
• Actively participate in community-sponsored events and other outside opportunities to promote the club
• Network within the fitness industry and other outside industries to drive recognition and interest in the club
• Give tours to prospective member and enrolling prospects after tour process
• Provide good member service to members and prospective members and assist in resolving issues that arise.
• All other duties as assigned

Qualifications

• Previous PT experience is preferred but not required in either a fitness facility or private training environment
• Previous sales experience, preferably in the fitness industry
• Previous experience with fitness club management software is a plus (Club O/S, Club Ready, apps like My Fitness Pal all a plus)
• Desire to be in sales and willing to call prospects and market our club and membership
• Superior communication skills (verbal & written) with the ability to connect with people while motivating them to achieve their goals