Member Experience & Personal Training Lead

Anytime-Fitness; Watford City (ND); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Life + Disability insurance

401(k) with company match

Performance bonuses

Employee Assistance Program (EAP)

Employee discount program

Paid time off (10 days)

Holidays off

Destination vacation

Job summary

Anytime Fitness - MDS Fitness in Watford City, ND is seeking a Member Experience Manager to deliver a world-class member journey through fitness consultations, evaluations, and regular check-ins, while building relationships and maintaining PT financial portfolios.

As leader of the club’s personal training team, you will supervise 2–5 staff, drive member satisfaction, and collaborate on local events, with a schedule including Mon/Wed 11a–7p, Tue/Thu 10a–7p, and Fri 7a–12p.

Qualifications

• High school diploma or GED; BA in Exercise Science preferred but not required.
• One year fitness training experience; CPR/AED and current personal training cert required or within 90 days.
• Strong communication, problem solving, and team-oriented mindset; able to work on-site with flexible hours.

Responsibilities

• Manage personal training sales and maintain member financial portfolios.
• Maintain facility and equipment integrity.
• Provide excellent customer service and help members create and achieve goals.
• Handle feedback, memberships, and inquiries.
• Develop community relationships and local events.
• Represent the brand as a dedicated team member.
• Perform other duties as assigned.

Skills

Customer service

Leadership

Communication

Problem solving

Health & fitness knowledge

Team coordination

Education

High School Diploma/GED

Bachelor’s in Exercise Science

Tools

CPR/AED Certification

Personal Training Certification

Microsoft Office

POS Systems

Gym Management Software

Job description

Anytime Fitness - MDS Fitness in Watford City, ND is seeking a Member Experience Manager to deliver a world-class member journey through fitness consultations, evaluations, and regular check-ins, while building relationships and maintaining PT financial portfolios.

As leader of the club’s personal training team, you will supervise 2–5 staff, drive member satisfaction, and collaborate on local events, with a schedule including Mon/Wed 11a–7p, Tue/Thu 10a–7p, and Fri 7a–12p.