Member Experience Manager

Anytime-Fitness; Waynesburg (Greene County); On-site; USD 42,000 - 65,000; Full time

Job summary

Anytime Fitness is seeking a motivated Member Experience Manager (MXM) to guide members toward a healthier place. You will mentor training staff, strategize for owner/manager success, and manage onboarding, including fitness consultations and retention touchpoints.

You will lead the PT team, pursue sales leads, and actively participate in events to promote the club while building relationships with prospective members and communities.

Qualifications

• Experience in sales or membership recruitment is preferred.
• Strong leadership and people-management skills.
• Excellent verbal and written communication to motivate members.

Responsibilities

• Lead the personal training team and member experience at the club.
• Follow up on sales leads and build a pipeline of prospective members.
• Promote the club at community events and networks; drive engagement.

Skills

Sales experience

Team leadership

Excellent communication

Member onboarding

Tools

Club O/S

Club Ready

My Fitness Pal

Job description

Anytime Fitness is considered to be a premier place to work within the industry, where our mission is to help you Get to a Healthier Place®! We are seeking a highly motivated individual with a passion for helping others improve their lives through health and fitness. This is a position to help grow our club by working in a creative, fun and upbeat atmosphere where every day is different.

Member Experience Manager

An Anytime Fitness Member Experience Manager (MXM) is responsible for helping all members “get to a healthier place.” The MXM serves as a ‘guidance counselor’ to all members of the club, ‘educator and mentor’ for all training staff, and ’strategist’ for owner/manager. The MXM’s ultimate role is to manage the Member Onboarding Process which includes conducting the fitness consultation, determining the right combination of personnel and tools for each member, and managing the retention score to ensure meaningful touch points for the lifetime of the member.

Responsibilities

• Lead the personal training team and lead member experience at the club
• Follow up on sales leads and build a pipeline of prospective new members
• Actively participate in community-sponsored events and other outside opportunities to promote the club
• Network within the fitness industry and other outside industries to drive recognition and interest in the club
• Give tours to prospective member and enrolling prospects after tour process
• Provide good member service to members and prospective members and assist in resolving issues that arise.
• All other duties as assigned

Qualifications

• Previous PT experience is preferred but not required in either a fitness facility or private training environment
• Previous sales experience, preferably in the fitness industry
• Previous experience with fitness club management software is a plus (Club O/S, Club Ready, apps like My Fitness Pal all a plus)
• Desire to be in sales and willing to call prospects and market our club and membership
• Superior communication skills (verbal & written) with the ability to connect with people while motivating them to achieve their goals