Member Experience & Fitness Programs Lead

Anytime Fitness; Winona (MN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Roth IRA

Performance Bonuses

EAP

Job summary

Anytime Fitness - MDS Fitness is seeking a proactive Member Experience Manager to deliver world-class service to members through fitness consultations, evaluations, and regular check-ins. You will lead the club’s personal training department, supervise trainers, and drive growth while maintaining strong customer relationships.

Responsibilities include managing PT sales and financial profiles, ensuring facility standards, and engaging with the local community.

Qualifications

• Must be able to work from the facility.
• Willing to work listed hours: Mon-Thu 11a-7p, Fri 7a-12p.
• Excellent communication skills.
• Coachable and team-oriented.
• Strong knowledge of health, fitness and physiology.
• High school diploma or GED.
• Bachelor's Degree in Exercise Science preferred.
• One year of fitness training experience.
• CPR/AED Certification; Current Personal Training Certification (or ability to certify within 90 days).
• MS Office, POS systems, Gym management software proficiency.

Responsibilities

• Sales and Portfolio Management: maintain financial profiles for PT members and drive department growth.
• Facility Management: uphold facility and equipment integrity.
• Service Standards: deliver outstanding customer service and help members set and reach goals.
• Customer Satisfaction: handle feedback, PT membership requests, and inquiries.
• Community Involvement: cultivate local business relationships and participate in events.
• Brand Ambassador: represent Anytime Fitness daily and foster personal growth.
• Perform other related duties as assigned by supervisor.

Job description

Anytime Fitness - MDS Fitness is seeking a proactive Member Experience Manager to deliver world-class service to members through fitness consultations, evaluations, and regular check-ins. You will lead the club’s personal training department, supervise trainers, and drive growth while maintaining strong customer relationships.

Responsibilities include managing PT sales and financial profiles, ensuring facility standards, and engaging with the local community.