Member Experience Personal Banker

UFCU Main; Lakeline (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

UFCU is seeking a Personal Banker to deliver exceptional Member service, handle transactions, and resolve account issues with accuracy and care. You will identify Members’ financial needs through consultative conversations and guide them toward appropriate solutions.

In this role you will support branch operations, participate in community events, and work with internal partners to help Members achieve their financial goals. UFCU emphasizes a culture of empathy, integrity, and teamwork.

Qualifications

• Provide prompt, courteous service to Members.
• Demonstrate empathy and professional conduct.
• Navigate bank processes and policies accurately.

Responsibilities

• Provide prompt, courteous, and accurate service to Members.
• Open consumer deposit accounts and Certificates of Deposit.
• Read and review credit reports with Members.
• Process loan applications, financial transactions, and other service requests.
• Host tables, participate in events, and attend SEG events.
• Connect members with internal partners to solve problems.

Skills

Exceptional Member service

Strong communication

Detail oriented

Team player

Problem solving

Education

High School Diploma or GED

Job description

UFCU is seeking a Personal Banker to deliver exceptional Member service, handle transactions, and resolve account issues with accuracy and care. You will identify Members’ financial needs through consultative conversations and guide them toward appropriate solutions.

In this role you will support branch operations, participate in community events, and work with internal partners to help Members achieve their financial goals. UFCU emphasizes a culture of empathy, integrity, and teamwork.