Member Experience Operations Leader

Community-First-Credit-Union-of-Florida; Jacksonville (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

Community First Credit Union of Florida in Jacksonville, FL, seeks a Member Experience Operations Supervisor to manage day-to-day production and operations of a Contact Center team, delivering high-quality member service and achieving referrals and cross-sales targets.

You will mentor supervisors, lead process improvements, and ensure adherence to schedules and regulatory requirements in a fast-paced environment.

Qualifications

• Three to five years of similar or related experience.
• Proven ability to lead a team and manage performance.
• Strong interpersonal and communication skills.

Responsibilities

• Lead and direct the assigned Contact Center team, including full- and part-time staff.
• Schedule work, plan performance, and develop action plans for teams and individuals.
• Mentor and consult with supervisor team to maintain effectiveness and efficiency.
• Ensure compliance with applicable laws and regulations.

Skills

Leadership

Coaching

Customer service

Communication

Job description

Community First Credit Union of Florida in Jacksonville, FL, seeks a Member Experience Operations Supervisor to manage day-to-day production and operations of a Contact Center team, delivering high-quality member service and achieving referrals and cross-sales targets.

You will mentor supervisors, lead process improvements, and ensure adherence to schedules and regulatory requirements in a fast-paced environment.