Member Experience & Operations Lead

Breuckelen Athletic LLC; New York (NY); Presencial; USD 50 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Vacation & sick time

Full benefits

Gym membership

Education allowance

Career growth

Resumo da oferta

Breuckelen Athletic in Brooklyn, NY seeks a full-time operations and member experience specialist to help deliver exceptional service and smooth facility operations. You will greet members, support events, develop SOPs, and coordinate onboarding and communications.

The ideal candidate has 2+ years in hospitality, operations, or related fields, excellent communication and organizational skills, and a proactive, team-first mindset.

Qualificações

• 2+ years of professional experience in hospitality, operations, customer service, administration, fitness, or a related field preferred.
• Strong verbal and written communication skills, including professional email etiquette.
• Ability to manage multiple priorities with minimal supervision.

Responsabilidades

• Greet every member and guest with enthusiasm and professionalism.
• Support operational goals and growth initiatives, including events, SOP development, and implementation or improvement of operational systems and technology platforms.
• Take ownership of assigned projects and operational responsibilities while identifying opportunities for improvement.
• Tour prospective members around the club with the goal of converting them into long-term members.
• Respond to member and prospect inquiries in a professional, timely, and energetic manner.
• Execute opening and closing procedures to ensure the club operates smoothly.
• Maintain exceptional facility standards through cleaning, organization, and equipment upkeep.
• Coordinate startup sessions and onboarding experiences for new members.
• Support business operations including email communication, member administration, and marketing initiatives.
• Contribute to a positive, collaborative team culture while upholding Breuckelen Athletic’s standards and values.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.

Conhecimentos

Hospitality experience

Customer service

Communication

Organization

Problem solving

Ownership

Multitasking

Energetic personality

Formação académica

Bachelor's degree preferred

Descrição da oferta de emprego

Breuckelen Athletic in Brooklyn, NY seeks a full-time operations and member experience specialist to help deliver exceptional service and smooth facility operations. You will greet members, support events, develop SOPs, and coordinate onboarding and communications.

The ideal candidate has 2+ years in hospitality, operations, or related fields, excellent communication and organizational skills, and a proactive, team-first mindset.