Member Experience Manager

VillaSport Athletic Club and Spa; Boise (ID); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Full benefits package

Paid time off (PTO)

401K with 4% match

Complimentary club membership

Discounts on products and services

Job summary

VillaSport Athletic Club and Spa in Boise, ID seeks a Member Experience Manager to support the General Manager with gym operations, member services, and club cleanliness to help reach membership and sales targets. This role acts as the on-duty manager when the GM is away.

The position offers full-time hours, a comprehensive benefits package, PTO, 401(k) with company match up to 4%, complimentary club membership, and product/service discounts.

Qualifications

• Possess a thorough understanding of facility operations as defined by company standards.
• Comprehensive knowledge of all facility operational, sales, and management systems.
• Proficient in the use of all software programs that are utilized at the facility.
• Ability and experience in effectively motivating and managing a staff of employees.

Responsibilities

• The Member Experience Manager will assist the General Manager with all operations of a particular gym to include member services, club cleanliness and ensuring the club is achieving projected membership/sales goals.
• Member Experience Manager is the manager on duty while the General Manager is not present.

Skills

Facility operations knowledge

Staff management

Leadership qualities

Sales systems understanding

Job description

Job Details: Job Location: Boise, ID 83709, Position Type: Full Time, Travel Percentage: None, Job Category: Management, Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.

If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that's going places? Your journey starts here!

POSITION SUMMARY:

The Member Experience Manager will assist the General Manager with all operations of a particular gym to include member services, club cleanliness and ensuring the club is achieving projected membership/sales goals. Member Experience Manager is the manager on duty while the General Manager is not present.

COMPENSATION AND BENEFITS INCLUDE:

• Hourly, based on relevant experience to the role. Full-time hours.
• Full benefits package.
• PTO.
• 401K with dollar for dollar match up to 4%.
• Complimentary club membership.
• Discounts on club products and services.

QUALIFICATIONS:

• Possess a thorough understanding of facility operations as defined by company standards
• Comprehensive knowledge of all facility operational, sales, and management systems
• Proficient in the use of all software programs that are utilized at the facility
• Ability and experience in effectively motivating and managing a staff of employees
• Achieve a six-month consecutive track record as an employee who displays leadership qualities.
• Direct supervisor must endorse promotion to Assistant General Manager
• Must demonstrate leadership and management qualities
• Must understand and adhere to all sales systems and procedures

For more information about Villa Sport, please visit our website at www.villasport.com.

EQUAL EMPLOYMENT OPPORTUNITY

It is the Company's policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company's needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.