Member Experience & Lending Specialist

AMC Shared Services; Cedar Rapids (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

AMC Shared Services in Cedar Rapids, Iowa is looking for a full-time Member Experience Specialist to ensure exceptional service and facilitate strong member relationships. Candidates should have a high school diploma and preferably experience in banking or credit unions, along with strong communication and organizational skills.

This role requires processing consumer loans, managing member accounts, and providing tailored financial solutions. The role includes a structured work schedule and is pivotal in promoting lending growth.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience in banking or credit union operations or a similar customer service environment preferred.
• Knowledge of consumer lending, member service, and teller functions.

Responsibilities

• Deliver exceptional member experience and build strong member relationships.
• Open and service existing member accounts.
• Identify members’ needs and recommend appropriate financial solutions.
• Interview, process, close, and disburse consumer loans.
• Perform outbound follow-up calls and other member outreach activities.

Skills

Customer service experience

Communication skills

Organizational skills

Knowledge of consumer lending

Interpersonal skills

Education

High school diploma or equivalent

Associate or bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

AMC Shared Services in Cedar Rapids, Iowa is looking for a full-time Member Experience Specialist to ensure exceptional service and facilitate strong member relationships. Candidates should have a high school diploma and preferably experience in banking or credit unions, along with strong communication and organizational skills.

This role requires processing consumer loans, managing member accounts, and providing tailored financial solutions. The role includes a structured work schedule and is pivotal in promoting lending growth.