Member Relationship Specialist II: Loans, Accounts & Service

Collins Community Credit Union; Cedar Rapids (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Collins Community Credit Union is hiring a Member Relationship Specialist II for our 1st Avenue branch in Cedar Rapids. The role focuses on assisting members in person, by email, and by phone; processing accounts, transactions, and loan requests; and supporting a positive branch environment.

Qualifications emphasize excellent communication, reliability, and a proactive, team-oriented attitude. Working hours align with branch business times, with rotating Saturday shifts.

Qualifications

• Excellent communication skills, both written and verbal.
• Detail oriented with reliability and accuracy.
• Ability to multi-task in a fast-paced environment.
• Positive attitude and willingness to learn.

Responsibilities

• Assist members via face to face, email, and phone interactions.
• Process account transactions within established procedures and guidelines.
• Handle consumer product service requests and loan requests.
• Meet or exceed established goals and support branch operations.

Skills

Excellent communication skills

Detail oriented

Reliable

Multi-task

Positive attitude

Job description

Collins Community Credit Union is hiring a Member Relationship Specialist II for our 1st Avenue branch in Cedar Rapids. The role focuses on assisting members in person, by email, and by phone; processing accounts, transactions, and loan requests; and supporting a positive branch environment.

Qualifications emphasize excellent communication, reliability, and a proactive, team-oriented attitude. Working hours align with branch business times, with rotating Saturday shifts.