Member Experience Specialist

1st Gateway Credit Union; DeWitt (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

1st Gateway Credit Union in DeWitt, IA is seeking a friendly Member Service Representative to process daily financial transactions and provide courteous service to members. You will open new accounts, assist with payroll deductions, answer questions, and promote credit union products based on member needs.

Strong communication and attention to detail are essential for success in this role. A team-oriented attitude and ability to work collaboratively with colleagues will help ensure member

Qualifications

• Strong customer service experience or aptitude.
• Ability to promote products and services based on members' needs.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy in processing transactions.

Responsibilities

• Represent the credit union to members with courtesy and professionalism, ensuring accurate processing of transactions.
• Provide information about services and policies to members in person and by phone.
• Engage members in conversations about financial needs and promote relevant products and services.
• Address member requests and issues, directing to appropriate contacts as needed.
• Open new accounts and maintain member files; assist with payroll deductions and direct deposits.
• Handle mail and routine account tasks, reconciling simple discrepancies.

Skills

Customer service

Sales

Communication

Detail oriented

Problem solving

Team player

Time management

Courteous demeanor

Job description

1st Gateway Credit Union in DeWitt, IA is seeking a friendly Member Service Representative to process daily financial transactions and provide courteous service to members. You will open new accounts, assist with payroll deductions, answer questions, and promote credit union products based on member needs.

Strong communication and attention to detail are essential for success in this role. A team-oriented attitude and ability to work collaboratively with colleagues will help ensure member