Member Experience Specialist

AMC Shared Services; Cedar Rapids (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

AMC Shared Services in Cedar Rapids, Iowa is looking for a full-time Member Experience Specialist to ensure exceptional service and facilitate strong member relationships. Candidates should have a high school diploma and preferably experience in banking or credit unions, along with strong communication and organizational skills.

This role requires processing consumer loans, managing member accounts, and providing tailored financial solutions. The role includes a structured work schedule and is pivotal in promoting lending growth.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience in banking or credit union operations or a similar customer service environment preferred.
• Knowledge of consumer lending, member service, and teller functions.

Responsibilities

• Deliver exceptional member experience and build strong member relationships.
• Open and service existing member accounts.
• Identify members’ needs and recommend appropriate financial solutions.
• Interview, process, close, and disburse consumer loans.
• Perform outbound follow-up calls and other member outreach activities.

Skills

Customer service experience

Communication skills

Organizational skills

Knowledge of consumer lending

Interpersonal skills

Education

High school diploma or equivalent

Associate or bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Our credit union partner is seeking a full-time Member Experience Specialist to deliver exceptional member service while building strong member relationships and supporting lending growth. This position is the key point of contact for members and identifies members’ needs and connects them with appropriate financial resources.

Work Schedule:

• Monday through Thursday; 8:00 AM – 5:30 PM
• Friday; 7:45 AM – 5:45 PM
• Availability to work two Saturday mornings per month.

Key Responsibilities

• Deliver exceptional member experience and build strong member relationships.
• Open and service existing member accounts.
• Identify members’ needs and recommend appropriate financial solutions.
• Interview, process, close, and disburse consumer loans in accordance with policies and procedures.
• Perform outbound follow-up calls and other member outreach activities.
• Assist with transactions, including deposits, withdrawals, transfers, and loan payments as needed.
• Collaborate with lending and leadership teams to support loan growth.
• Maintain compliance with applicable federal and state laws, regulations, and internal policies, including BSA, AML, OFAC, and NMLS.

Education & Experience

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience in banking or credit union operations or a similar customer service environment preferred.
• Knowledge of consumer lending, member service, and teller functions.
• Strong interpersonal, verbal, and written communication skills.
• Ability to effectively promote products and services through consultative conversations.
• Strong organizational skills with high attention to detail and accuracy.
• Computer and Microsoft Office skills.
• Qualifies as MLO and complies with NMLS registration requirements.

*Credit and criminal background verification required on all applicants.

AMC and our partner employer are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.