Member Experience Leader - UX & Journey Mapping

FIRST SERVICE CREDIT UNION; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

FIRST SERVICE CREDIT UNION seeks an experienced Manager to lead the Member Experience team. You will drive journey mapping across channels to deliver unified member interactions using UX, UI and project management skills.

You will oversee analytics, mentor staff, and collaborate with cross-functional teams to continually enhance digital properties and processes for both new and existing members.

Qualifications

• Three to five years of similar or related experience in UX/UI or digital product management.
• Degree in a user experience-related field of design.
• Experience communicating design decisions to both design and non-design audiences.

Responsibilities

• Direct and deliver digital strategies and journey mapping across channels.
• Coach, manage and motivate a team within the Member Experience Department.
• Compile daily/weekly/monthly reporting for trend analysis and recommendations.
• Collaborate with cross-functional teams to optimize member experience.
• Manage multiple projects and deadlines in a fast-paced environment.

Skills

UX design

UI design

Journey mapping

Data analytics

Education

UX/UI degree

Tools

Adobe Creative Suite

Microsoft Office

HTML/CSS/JS

CMS

Google Analytics

InVision

Job description

FIRST SERVICE CREDIT UNION seeks an experienced Manager to lead the Member Experience team. You will drive journey mapping across channels to deliver unified member interactions using UX, UI and project management skills.

You will oversee analytics, mentor staff, and collaborate with cross-functional teams to continually enhance digital properties and processes for both new and existing members.