Front Desk Associate

The Fitness Equation; South Riding, Northern (VA, KY); Hybrid; USD 26,000 - 38,000; Full time

Benefits offered by this job

Free gym membership

Education assistance up to $500/year

Job summary

The Fitness Equation is seeking a Front Desk Associate in a fitness-focused environment. You will greet members, guests, and staff with enthusiasm, handle calls, check in members, and guide tours and memberships alongside management. Emphasis on service and smooth front desk operations in a busy club.

Qualifications include HS diploma or GED, professional communication, problem solving, and interest in fitness. CPR/First Aid are preferred, and health club experience is a plus.

Qualifications

• HS student or completed HS diploma/GED.
• Ability to communicate professionally and provide appropriate and effective problem solving information to members, guests, and staff.
• Ability to initiate task management and keep control of front desk during slow times and peak times.
• Interest in and passion for physical fitness.
• CPR and First Aid qualifications (preferred).
• Health club work experience (preferred).

Responsibilities

• Greets members, guests, and staff with enthusiasm and a friendly attitude.
• Answer telephones, transfer calls, take messages, and communicate in professional manner.
• Scan members in with key card, verify ability to access club, stop those who are unable to access club.
• Transfer guests to Membership team and TFE Management for tours and membership presentations.
• Update member billing information, sell authorized Front Desk POS items, and transfer interviewees and guests to meeting locations.
• Keep members informed of events happening in the club and promotional messages.
• Distribute towels and other items at Front Desk.
• Resolve and mediate member concerns calmly and professionally.
• Maintain a clean and organized front desk work area.

Skills

Professional communication

Problem solving

Task management

Customer service

Education

High school diploma or GED

Job description

The Fitness Equation is looking for a professional, performance-driven Front Desk Associate. The Front Desk Associate is the first face a member, guest, or staff member sees when entering our club. We rely on our Front Desk staff to greet with a smile, welcoming attitude, and an eagerness to attend to members’ needs and provide exceptional service. This role also requires multitasking skills to manage an organized and efficient front desk area.

Responsibilities

• Greets members, guests, and staff with enthusiasm and a friendly attitude.
• Answer telephones, transfer calls, take messages, and communicate in professional manner.
• Scan members in with key card, verify ability to access club, stop those who are unable to access club.
• Transfer guests to Membership team and TFE Management for tours and membership presentations.
• Work with TFE Management to update member billing information, sell authorized Front Desk POS items, and transfer interviewees, business partners, and other guests to their meeting locations.
• Keep members informed of events happening in the club and promotional messages.
• Distribute towels, other items that may be provided at Front Desk.
• Resolve and mediate member concerns in a calm and controlled manner.
• Maintain a clean and organized front desk work area.

Qualifications

• H.S. student or completed H.S. diploma/GED
• Ability to communicate professionally and provide appropriate and effective problem solving information to members, guests, and staff
• Ability to initiate task management and keep control of front desk during slow times and peak times
• Interest in and passion for physical fitness
• CPR and First Aid qualifications (preferred)
• Health club work experience (preferred)

TFE offers competitive compensation, benefits, and a FREE membership with employment. As part of TFE’s educational assistance program for ongoing education, TFE agrees to pay educational expenses up to a maximum of $500.00 per staff member per year. This is a fast growing organization with opportunity for advancement based on performance. Only those individuals selected for an interview will be contacted.