Member Experience Leader - Elevate Service & Retention

Eosfitness; Lake Elsinore (CA); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Free membership

401(k) + Company matching

Daily Pay

Group health, dental, vision

Vacation, holiday, and sick pay

Training and development

Job summary

EōS Fitness in California is seeking a dynamic Member Experience Manager to lead front desk staff and deliver best-in-class member service. You will resolve billing issues, respond to feedback, and partner with gym managers to train teams while keeping facilities clean, friendly, and well-maintained.

You will drive retention through proactive outreach, monitor satisfaction trends, and help shape an exceptional member journey that reflects the company’s core values and commitment to fans and

Qualifications

• Proven experience in customer service or front-line leadership.
• Excellent communication (written and verbal) and problem-solving skills.
• Ability to multitask in a fast-paced, customer-facing environment.
• Strong organizational skills.

Responsibilities

• Takes initiative to enhance the member experience.
• Serve as the first point of contact for member concerns and billing questions.
• Address member complaints professionally and resolve issues to maintain high retention.
• Develop and execute strategies to engage members and improve retention.
• Monitor trends in member satisfaction and provide actionable insights.

Skills

Customer service

Leadership

Communication

Multitasking

Organization

Fitness software

Microsoft Office

Tools

Fitness management software

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness in California is seeking a dynamic Member Experience Manager to lead front desk staff and deliver best-in-class member service. You will resolve billing issues, respond to feedback, and partner with gym managers to train teams while keeping facilities clean, friendly, and well-maintained.

You will drive retention through proactive outreach, monitor satisfaction trends, and help shape an exceptional member journey that reflects the company’s core values and commitment to fans and