Member Experience Lead - Front Desk

The Salvation Army Southern California; Coeur d'Alene (ID); On-site; USD 36,000 - 48,000; Full time

Job summary

The Salvation Army Idaho Kroc Center in Coeur d'Alene seeks a Member Services Coordinator to supervise the front desk team, train staff, and lead member engagement with a focus on service excellence and problem solving.

You will manage membership accounts, assist with billing information, handle inquiries, and support new hire training while maintaining a courteous, confidential, and professional demeanor.

Qualifications

• Demonstrated education and/or experience in high level customer service, including money handling and POS usage.
• High attention to detail and ability to manage multiple projects and meet deadlines.
• Proficient with Microsoft Office and able to learn new software quickly.

Responsibilities

• 1st line of front desk support and direct assistance with accounts and POS resolution.
• Demonstrate, monitor and coach performance standards at the Front Desk; 25% of every shift engaging staff and members with the mission and core values.
• Receive and promptly reply to customer service and facility related calls and emails; end of shift response required.
• Daily, Weekly, and Monthly tasks related to memberships, audits, reporting, and staff coordination.
• Support and participate in new hire training protocols and continuing education for front desk staff.

Skills

Customer service

Money handling

POS usage

Attention to detail

Multitasking

Problem solving

Confidentiality

Professional communication

English language

Time management

Tools

Microsoft Office

Job description

The Salvation Army Idaho Kroc Center in Coeur d'Alene seeks a Member Services Coordinator to supervise the front desk team, train staff, and lead member engagement with a focus on service excellence and problem solving.

You will manage membership accounts, assist with billing information, handle inquiries, and support new hire training while maintaining a courteous, confidential, and professional demeanor.