Member Experience Lead – Front Desk & Engagement

Salvation Army Tucson

Coeur d'Alene (ID)

On-site

USD 25,000 - 30,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

The Salvation Army is seeking a friendly Member Services Coordinator to oversee the front desk team, train staff, review membership accounts, and lead member engagement with our mission and core values. The role requires strong organizational skills, attention to detail, and the ability to multitask in a fast paced environment.

You will handle customer inquiries, process memberships, manage billing information, and support the department through seasonal projects.

Qualifications

High level customer service experience with money handling and POS usage.
Strong attention to detail and the ability to multi-task and meet deadlines.
Professional demeanor with confidentiality and basic office equipment operation.
Proficiency with Microsoft Office and ability to learn new software quickly.

Responsibilities

Oversee front desk operations and supervise the front desk team.
Coach staff and ensure adherence to mission, vision, and core values.
Reply to customer service calls and emails promptly; maintain tour data.
Process memberships, changes, and billing information accurately.
Support new hire training and department projects as directed.
Provide flexible coverage during operating hours and assist with refunds/credits.