Front Desk Leader & Member Experience Coordinator

The-Salvation-Arm; Coeur d'Alene (ID); On-site; USD 33,000 - 45,000; Full time

Job summary

The Salvation Army in Coeur d'Alene is seeking a Member Services Coordinator to supervise the front desk team, train staff, review membership accounts, and lead member engagement, conflict resolution, and problem solving. The ideal candidate will be highly organized, detail oriented, able to multi-task, and provide excellent customer service.

Responsibilities include front desk support, coaching staff, handling inquiries by phone and email, processing memberships and billing information,

Qualifications

• Demonstrated high level customer service, including money handling and POS usage.
• High attention to detail with reliable follow-through and ability to manage multiple projects.
• Ability to operate standard office equipment and MS Office.
• Professional presentation and confidentiality in handling information.
• Must read, write, and communicate in English; valid driver’s license required.

Responsibilities

• 1st line front desk support, account assistance and POS resolution.
• Coach front desk staff to uphold mission, vision and core values.
• Respond to customer service calls and emails; end-of-shift replies.
• Audit memberships, process changes and maintain billing information.
• Assist with refunds, onboarding/hiring, and coverage during hours.

Skills

Customer service

POS usage

Attention to detail

MS Office

English literacy

Driver's license

Tools

POS system

Job description

The Salvation Army in Coeur d'Alene is seeking a Member Services Coordinator to supervise the front desk team, train staff, review membership accounts, and lead member engagement, conflict resolution, and problem solving. The ideal candidate will be highly organized, detail oriented, able to multi-task, and provide excellent customer service.

Responsibilities include front desk support, coaching staff, handling inquiries by phone and email, processing memberships and billing information,