Member Experience Lead — Elevate Service & Retention

Eosfitness; Las Vegas (NV); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training

401(k) + company matching

Daily pay offered

Job summary

EōS Fitness in Las Vegas is seeking a dynamic Member Experience Manager to deliver best-in-class service and enhance member satisfaction. In this role, you'll handle customer service, address member concerns, and train front-desk staff while embodying our core values. Ideal candidates will have customer service experience, excellent communication skills, and a passion for the fitness industry.

You will implement strategies for engagement, support facility operations, and help to maintain a welcoming environment.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness or hospitality industry.
• Excellent communication (written and verbal), problem-solving, and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Enhance the member experience and resolve service issues.
• Train and motivate front-desk staff.
• Monitor member satisfaction and feedback.

Skills

Customer service experience

Communication skills

Problem-solving skills

Multitasking ability

Organizational skills

Proficiency in fitness management software

Tools

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness in Las Vegas is seeking a dynamic Member Experience Manager to deliver best-in-class service and enhance member satisfaction. In this role, you'll handle customer service, address member concerns, and train front-desk staff while embodying our core values. Ideal candidates will have customer service experience, excellent communication skills, and a passion for the fitness industry.

You will implement strategies for engagement, support facility operations, and help to maintain a welcoming environment.