Member Experience Leader: Elevate Service & Retention

EōS Fitness; Nevada (IA); On-site; USD 22,041 - 24,796; Part time

Benefits offered by this job

Free membership for employee and family member

Discounted Personal Training

401(k) with Company matching

Job summary

EōS Fitness is seeking a leader who will enhance the member experience and drive team performance in Nevada. The role involves resolving complaints professionally, monitoring member satisfaction, and collaborating with department managers.

Ideal candidates have experience in customer service, strong communication skills, and wellness industry knowledge. Salary ranges from $16 to $18 per hour, with benefits including free gym membership and health coverage.

Qualifications

• Proven experience in customer service or front-line leadership.
• Ability to multitask in a fast-paced environment.
• Knowledge of fitness industry operations including membership management.

Responsibilities

• Enhance member experience based on feedback.
• Resolve member billing and service issues.
• Collaborate with teams to support facility operations.

Skills

Customer service experience

Excellent communication

Problem-solving skills

Organizational skills

Tools

Fitness management software

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness is seeking a leader who will enhance the member experience and drive team performance in Nevada. The role involves resolving complaints professionally, monitoring member satisfaction, and collaborating with department managers.

Ideal candidates have experience in customer service, strong communication skills, and wellness industry knowledge. Salary ranges from $16 to $18 per hour, with benefits including free gym membership and health coverage.