Member Experience Leader: Elevate Service & Retention

Eosfitness; Mesa (AZ); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Free gym membership for employee and +

Job summary

EōS Fitness is seeking a dynamic Member Experience Manager to support members and guests by delivering best-in-class service. The role focuses on resolving billing issues, addressing concerns, and guiding front desk staff to ensure a clean, friendly gym environment.

As a leader, you will train and motivate department managers, manage member feedback, and promote the company’s core values while pursuing overall gym success. This position is based in a gym setting with competitive hourly pay.

Qualifications

• Experience in customer service or frontline leadership in fitness, hospitality, or service industries.
• Excellent written and verbal communication; strong interpersonal skills.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.
• Strong organizational skills and attention to detail.
• Proficiency with fitness management software, social platforms and MS Office.
• Knowledge of fitness industry operations, including membership management and billing.

Responsibilities

• Identify ways to enhance the member experience and serve as the first point of contact for member concerns.
• Resolve billing questions and service issues with professionalism and empathy.
• Develop and execute member engagement strategies to boost retention.
• Collaborate with gym managers to review member surveys and feedback.
• Coach and develop front desk staff to maintain best-in-class customer service.
• Ensure a clean, friendly, well-maintained facility and safe operations.

Skills

Customer service

Leadership

Communication

Multitasking

Organizational skills

Problem solving

Software proficiency

Tools

Fitness management software

Social media platforms

Microsoft Office

Job description

EōS Fitness is seeking a dynamic Member Experience Manager to support members and guests by delivering best-in-class service. The role focuses on resolving billing issues, addressing concerns, and guiding front desk staff to ensure a clean, friendly gym environment.

As a leader, you will train and motivate department managers, manage member feedback, and promote the company’s core values while pursuing overall gym success. This position is based in a gym setting with competitive hourly pay.