Member Experience Lead: Elevate Service & Retention

Eosfitness; Goodyear (AZ); On-site; USD 25,485 - 28,240; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training

401(k) with company matching

Job summary

Eosfitness is seeking a dynamic Member Experience Manager in Goodyear, Arizona, to enhance customer service and support EōS members. This role involves leading a team to deliver exceptional service, addressing member concerns, and driving member retention strategies.

The ideal candidate must have experience in customer service, strong communication skills, and the ability to operate in a fast-paced environment. The role offers competitive pay, benefits, and a collaborative team atmosphere.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in fitness or hospitality.
• Ability to multitask and thrive in a fast-paced environment.
• Strong attention to detail.

Responsibilities

• Identify ways to enhance the member experience.
• Resolve member concerns efficiently.
• Address complaints with professionalism and empathy.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Organizational skills

Fitness management software proficiency

Job description

Eosfitness is seeking a dynamic Member Experience Manager in Goodyear, Arizona, to enhance customer service and support EōS members. This role involves leading a team to deliver exceptional service, addressing member concerns, and driving member retention strategies.

The ideal candidate must have experience in customer service, strong communication skills, and the ability to operate in a fast-paced environment. The role offers competitive pay, benefits, and a collaborative team atmosphere.