Member Experience Lead: Elevate Service & Retention

Eosfitness; Cave Creek (AZ); On-site; USD 25,485 - 28,240; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted personal training

401(k) with company matching

Competitive pay plus benefits

Job summary

EōS Fitness in Cave Creek, Arizona, is seeking a Member Experience Manager to ensure best-in-class service for our members and guests. This role requires a proactive approach to enhancing the member experience, addressing concerns, and resolving issues effectively.

Qualified candidates will have solid customer service experience and strong communication skills. Benefits include competitive pay, free membership for you and a family member, and a collaborative work environment.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness or hospitality industry.
• Excellent written and verbal communication skills for effective member interactions.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.

Responsibilities

• Deliver exceptional customer service and address member concerns promptly.
• Develop strategies to enhance member retention and satisfaction.
• Lead and train the front desk team to maintain best-in-class service.

Skills

Customer service experience

Communication skills

Organizational skills

Interpersonal skills

Proficiency with fitness management software

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

EōS Fitness in Cave Creek, Arizona, is seeking a Member Experience Manager to ensure best-in-class service for our members and guests. This role requires a proactive approach to enhancing the member experience, addressing concerns, and resolving issues effectively.

Qualified candidates will have solid customer service experience and strong communication skills. Benefits include competitive pay, free membership for you and a family member, and a collaborative work environment.