Member Experience Lead: Elevate Service & Retention

Eosfitness; Avondale (AZ); On-site; USD 25,485 - 28,240; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training

401(k) with company matching

Group health, dental, vision benefits

Job summary

EōS Fitness in Avondale, Arizona, is seeking a Member Experience Manager to enhance member satisfaction and resolve concerns. The role requires proven customer service expertise and leadership skills, ensuring a positive experience for members.

The ideal candidate will monitor member feedback, support retention strategies, and work closely with the operations team. Benefits include competitive pay, free membership for you and a family member, and health coverage. Join a dynamic team that values professional development.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in fitness or service industry.
• Ability to thrive in a fast-paced, customer-facing environment.
• Knowledge of membership management and billing processes.

Responsibilities

• Deliver exceptional service to members and guests.
• Develop a team focused on member experience and business objectives.
• Address and resolve member complaints.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Multitasking ability

Organizational skills

Proficiency with fitness management software

Tools

Microsoft Office Suite

Job description

EōS Fitness in Avondale, Arizona, is seeking a Member Experience Manager to enhance member satisfaction and resolve concerns. The role requires proven customer service expertise and leadership skills, ensuring a positive experience for members.

The ideal candidate will monitor member feedback, support retention strategies, and work closely with the operations team. Benefits include competitive pay, free membership for you and a family member, and health coverage. Join a dynamic team that values professional development.