Member Experience Lead: Elevate Service & Retention

Eosfitness; Peoria (AZ); On-site; USD 25,485 - 28,240; Full time

Benefits offered by this job

Free membership for you and a family member

Discounts on personal training and merchandise

401(k) with company matching

Employee referral program

Daily pay offered

Job summary

Eosfitness is looking for a dynamic Member Experience Manager in Peoria, Arizona. This role focuses on delivering exceptional customer service, addressing member feedback, and enhancing overall member experience.

The ideal candidate will have proven leadership experience in customer service, excellent communication skills, and a strong understanding of fitness industry operations. Join our energetic team and enjoy competitive pay, benefits, and a supportive management team dedicated to your professional development.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness or service industry.
• Excellent communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Develop a team that delivers exceptional customer experience.
• Serves as the first point of contact for member concerns.
• Supports member retention through strategies to engage members.

Skills

Customer service experience

Problem-solving skills

Communication skills

Multitasking ability

Organizational skills

Fitness management software proficiency

Tools

Microsoft Office Suite

Social media platforms

Job description

Eosfitness is looking for a dynamic Member Experience Manager in Peoria, Arizona. This role focuses on delivering exceptional customer service, addressing member feedback, and enhancing overall member experience.

The ideal candidate will have proven leadership experience in customer service, excellent communication skills, and a strong understanding of fitness industry operations. Join our energetic team and enjoy competitive pay, benefits, and a supportive management team dedicated to your professional development.