Member Experience & Guest Services Specialist

Levine Jewish Community Center; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Levine JCC in Charlotte, NC seeks a Member & Guest Services Associate to warmly welcome members, process membership transactions, assist with program registrations, and guide individuals to the programs and staff that best meet their needs. The role emphasizes a positive, inclusive environment aligned with the center's mission.

Ideal candidates have 1–5 years in customer service or related roles, familiarity with CRM systems, and strong communication and organizational skills to support

Qualifications

• 1–5 years of experience in customer service, sales, or administrative support.
• Experience with CRM systems; familiarity with Amilia SmartRec preferred.
• Proficiency in Microsoft Office 365.
• Strong verbal, written, and interpersonal communication skills.
• Ability to work both independently and collaboratively in a team environment.
• Strong organizational skills with the ability to manage multiple priorities.

Responsibilities

• Serve as the first point of contact, warmly greeting and assisting members, program participants, and guests.
• Provide timely, professional, and courteous responses to inquiries in person, by phone, and via email.
• Address and resolve member concerns with empathy, professionalism, and sound judgment.
• Foster a welcoming and inclusive environment that encourages member engagement and connection.
• Conduct membership tours and support prospective members through the enrollment process.
• Process membership transactions, including new memberships, upgrades, downgrades, changes, freezes, and cancellations.
• Support onboarding through welcome communications (letters, calls, emails).
• Maintain and distribute membership materials and promotional information.
• Utilize the member management and registration system to manage check-ins, registrations, fees, and reservations.
• Promote Levine JCC programs and services to increase participation.
• Assist with lead generation efforts to attract and retain members.
• Maintain cleanliness, organization, and readiness of the Member & Guest Services Center.
• Ensure workspaces are stocked with materials and supplies.
• Support daily operations and special projects as assigned.

Skills

Customer service

Sales

Administrative support

Tools

Amilia SmartRec

Accrisoft Freedom

Microsoft Office 365

Job description

The Levine JCC in Charlotte, NC seeks a Member & Guest Services Associate to warmly welcome members, process membership transactions, assist with program registrations, and guide individuals to the programs and staff that best meet their needs. The role emphasizes a positive, inclusive environment aligned with the center's mission.

Ideal candidates have 1–5 years in customer service or related roles, familiarity with CRM systems, and strong communication and organizational skills to support