Member & Guest Services On Call/Sub Welcome Desk Associate

Jewish Community Center of Greater Baltimore; Baltimore (MD); On-site; USD 17,047 - 24,280; Part time

Job summary

The Jewish Community Center of Greater Baltimore is seeking a Member and Guest Services Welcome Desk Associate in Baltimore, MD. This role involves delivering exceptional customer service, managing check-in processes, and conducting point-of-sale transactions. Ideal candidates will possess a high school diploma, a strong customer-centered approach, and at least two years of experience in hospitality or customer service. The position is part-time with a pay rate of $15.00 per hour and emphasizes a welcoming and inclusive workplace culture.

Qualifications

• Minimum of 2 years of experience in customer service, sales-oriented, or hospitality positions.
• Must be proficient with technology, including email and Microsoft Office.
• Ability to learn new systems with ease.

Responsibilities

• Deliver high-quality customer service to all members and guests.
• Handle point-of-sale transactions and reconciliate daily finances.
• Maintain cleanliness and organization of the workspace.

Skills

Customer-centered approach

Strong communication skills

Multitasking ability

Proficient with technology

Education

High school diploma or equivalent

College degree preferred

Job description

Inspired by the work we do every day, the JCC is an organization centered by Jewish values and focused on creating meaningful experiences and opportunities to enrich, connect, and positively impact our community.

We pride ourselves on our inclusive and welcoming workplace and celebrate the diversity of our employees.

We value all members of our team in a supportive environment in which everyone is treated with appreciation and respect and positioned to do their best work every day.

SUMMARY

Under the direct supervision of the Welcome Desk Lead, the Member and Guest Services Welcome Desk Associate is primarily responsible for delivering the highest quality of customer service to all members and guests at the JCC. This position is the first point of contact to all members and guests and is central to creating a welcoming and professional environment by delivering exceptional customer service, responding to member needs, and maintaining extensive knowledge of the JCC’s programs, services, and policies. and the Welcome Desk Associate ensures that all interactions reflect the values and mission of the JCC while promoting a positive and inclusive community experience.

WHAT YOU WILL DO

• Provide outstanding customer service to ensure member and guest satisfaction and appreciation, greeting all individuals warmly upon arrival and departure.
• Ensure proper check-in procedures, including scanning member cards and assisting guests with check-in procedures before allowing them to enter the facility.
• Respond promptly and accurately to inquiries regarding programs, services, sales, and events.
• Conduct point-of-sale transactions, including receiving payments, issuing receipts, and reconciling the money bag on a daily basis.
• Promote JCC programs and services such as camps, swim lessons, special events, and personal training.
• Must be consistent, punctual and reliable.
• Serve as a liaison between members and staff by communicating member concerns to the proper supervisor.
• Maintain a tidy and organized workspace.
• Utilize Traction Guest on the iPad for check-in for guests and visitors.
• Participate in departmental and agency training.
• Adhere to and enforce agency policies and procedures.
• Consistently demonstrate professionalism in conduct, communication, and appearance.
• Consistently offer the highest level of personalized member service while maintaining a positive, enthusiastic, and helpful attitude.
• Perform other duties as required or directed by the member and guest services team.

WHO YOU ARE

• Customer-centered professional with a strong work ethic and positive attitude.
• High school diploma or equivalent required: college degree preferred.
• Minimum of 2 years of experience in customer service, sales-oriented, or hospitality positions.
• Strong interpersonal and communication skills with the ability to think critically.
• Effectively be able to multitask, operating both computer and phone systems simultaneously.
• Display interest in learning new processes, systems, and skills.
• Proficient with technology, including email and Microsoft Office. Ability to learn new systems with ease.

PHYSICAL SKILLS AND WORK ENVIRONMENT

While performing the duties of this job, the employee may be exposed to moderate to loud noise levels. They will regularly be required to sit or stand for extended periods of time, use a computer, and communicate effectively in person and by phone. The employee may also be required to reach, grab, and grip items, and occasionally lift and/or move up to 20 pounds.

The work environment characteristics and physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION AND BENEFITS

Salary (or Salary Range): $ 15.00 /hour

This job description is not intended to be all-inclusive, and the incumbent will also perform other reasonably related business duties as assigned by the supervisor or other management, as required. The JCC reserves the right to revise or change job duties as the needs arise. This job description does not constitute a written or implied contract of employment.

The Jewish Community Center of Greater Baltimore is proud to be an equal-opportunity employer. In keeping with our Jewish values, we are dedicated to a policy of nondiscrimination in employment based on race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law. We welcome everyone interested in our mission to join us. If you require accommodation, don't hesitate to get in touch with us and we will make every effort to meet your needs.