Member Experience & Growth Advocate

Barton & Gray; Naples, Northern (FL, KY); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

401k Retirement Plan

Health, Dental and Vision plans

Short Term Disability

Telephone Reimbursement

Recognition Incentives at 3 & 5 Years

Job summary

Barton & Gray Mariners Club in Naples, FL is seeking a Club Ambassador to drive regional business development and member engagement. You will lead the full sales cycle from outreach to onboarding, represent the Club in local communities, and collaborate with Member Services, Sales, Events and Leadership to elevate member satisfaction.

This role is based in Naples with seasonal travel to New England markets.

Qualifications

• Proven experience in account management
• Strong track record of account management and retention
• Proven ability to communicate recommendations to executive management team
• Solid technical background with understanding of Member CRM and database

Responsibilities

• Develop and execute a regional business development strategy designed to generate qualified membership leads and grow Barton & Gray's presence within assigned markets
• Serve as an active representative of Barton & Gray within the local community while proactively generating new membership opportunities through personal networks, referrals, local organizations, clubs, businesses, hotels, strategic partnerships, events, community engagement, and other relationship-driven prospecting efforts
• Own self-generated leads through the full sales cycle, including initial outreach, qualification, discovery, relationship development, hosting demo cruise, follow-up, objection handling, closing and onboarding
• Act as a liaison for Members within assigned harbor, including member experience opportunities and service mishaps in partnership with the Member Services team
• Maintain accurate and timely records of prospect activity, opportunities, Member relationships, and next steps within the Club's CRM and Internal Software
• Ensure product & hospitality consistency across all points of Member interaction including onboard, training, harbor activities, and more
• Constantly evaluate Club locations within region and provide feedback to Locations Manager
• Strategize yacht allocation and timing in conjunction with B&G Logistics Department to maximize member satisfaction within region
• Evaluate all points of Day boating-Member interaction and provide recommendations for improving the Member experience
• Lead efforts to identify & assist with opening of new harbors within Region of oversight
• Actively coordinate, execute, and attend regional Member-events with assistance from B&G Brand Studio
• Gain a deep understanding of Barton & Gray's Membership products, fleet, experiences, pricing, and value proposition in order to confidently represent and sell the Club
• Stew as needed at the request of Members & Supervisor

Skills

Account management

Relationship building

Communication

CRM proficiency

Cross-department collaboration

Tools

CRM system

Job description

Barton & Gray Mariners Club in Naples, FL is seeking a Club Ambassador to drive regional business development and member engagement. You will lead the full sales cycle from outreach to onboarding, represent the Club in local communities, and collaborate with Member Services, Sales, Events and Leadership to elevate member satisfaction.

This role is based in Naples with seasonal travel to New England markets.