Club Ambassador

Barton & Gray Mariners Club; Naples (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

401k Retirement Plan with competitive?

Health, Dental and Vision plans

Employer paid Short Term Disability

Telephone Reimbursement

Company Recognition Incentives at 3 &

Company Recognition Incentives at 3 &

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Job summary

Barton & Gray Mariners Club, based in Naples, FL, seeks a Club Ambassador to drive regional business development, deepen member engagement, and manage harbor partnerships. You will collaborate across Member Services, Sales, Events, and leadership to elevate the member experience and grow the club's presence in assigned markets.

The role emphasizes proactive outreach, CRM-driven prospecting, and seamless coordination with logistics, brand, and operations to ensure member satisfaction across

Qualifications

• Proven experience in account management.
• Strong track record of account management and retention.
• Excellent written and verbal communication skills.

Responsibilities

• Develop regional business development strategy to generate membership leads.
• Represent Barton & Gray in local communities and build harbor partnerships.
• Own leads through full sales cycle from outreach to onboarding.

Skills

Account management

Retention-focused

Executive communication

CRM knowledge

Cross-functional teamwork

Communication skills

Tools

CRM software

Job description

Barton & Gray Mariners Club is dedicated to providing its Members with unmatched experiences on the water, operating over 90 Yachts in 33 harbors, and offering a range of products including Day-boating, Sport-fishing, Overnight Cruising, and more.

Reporting directly to the Director of Business Development, the Club Ambassador is a relationship driven business development and account management role responsible for overseeing Member retention and harbor development/growth with a Member-first approach.The Club Ambassador is a cross-departmental liaison supporting Members, Captains, Member Services, Sales, Events, and Senior Leadership. Their mission is to elevate member satisfaction, drive local business development, and strengthen harbor-level engagement.The Club Ambassadors serve as the face of Barton & Gray within their markets, developing meaningful relationships with prospective Members, current Members, community partners, and other influential individuals and organizations.

Primary Responsibilities

• Develop and execute a regional business development strategy designed to generate qualified membership leads and grow Barton & Gray's presence within assigned markets.
• Serve as an active representative of Barton & Gray within the local community while proactively generating new membership opportunities through personal networks, referrals, local organizations, clubs, businesses, hotels, strategic partnerships, events, community engagement, and other relationship-driven prospecting efforts.
• Own self-generated leads through the full sales cycle, including initial outreach, qualification, discovery, relationship development, hosting demo cruise, follow-up, objection handling, closing and onboarding.
• Act as a liaison for Members within assigned harbor, including member experience opportunities and service mishaps in partnership with the Member Services team.
• Maintain accurate and timely records of prospect activity, opportunities, Member relationships, and next steps within the Club's CRM and Internal Software.
• Ensure product & hospitality consistency across all points of Member interaction including onboard, training, harbor activities, and more
• Constantly evaluate Club locations within region and provide feedback to Locations Manager
• Strategize yacht allocation and timing in conjunction with B&G Logistics Department to maximize member satisfaction within region
• Evaluate all points of Day boating-Member interaction and provide recommendations for improving the Member experience
• Lead efforts to identify & assist with opening of new harbors within Region of oversight
• Actively coordinate, execute, and attend regional Member-events with assistance from B&G Brand Studio
• Gain a deep understanding of Barton & Gray's Membership products, fleet, experiences, pricing, and value proposition in order to confidently represent and sell the Club
• Stew as needed at the request of Members & Supervisor

What We Offer:

• Competitive Pay
• Paid Time Off
• 401k Retirement Plan with competitive employer match
• Health, Dental and Vision plans offered through United Health Care
• Employer paid Short Term Disability
• Telephone Reimbursement
• Company Recognition Incentives at 3 & 5 Years of Service

Additional Skills & Requirements

• Proven experience in account management
• Strong track record of account management and retention
• Proven ability to communicate recommendations to executive management team
• Solid technical background with understanding of Member CRM and database
• management
• Skilled at working effectively with various interdepartmental needs
• Excellent written and verbal communication skills
• This position is based out ofNaples, FL with seasonal travel required to New England Markets as needed

If you are passionate about product management and member experience, and are eager to

contribute to the continued success of Barton & Gray Mariners Club, you are encouraged to